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Job Detail

Job Details

  • Address
    Andheri
  • Salary
    Rs. 200000 Per Year
  • Experience
    2 yrs

Operation Manager

Department

Agent

Job Description

Conduct staff performance reviews ,assess needs , cost / benefit analysis and other operational strategy assessment. Establish a high standard for productivity ,quality and customer service as well as define user guidelines. Develop company system for customer interaction and voice response and control the inplemetation process. Manage and improve center performance through performance monitoring , problem resolution , system audits, and quality assurance measures. Aid the hr department i

Industry Type

BPO

Education

Graduate

Specialisms

Operation Management,BPO,Call Centre,Customer Support,Operations,benefit analysis,operational strategy,Recruitment,Recruiting,Call Center,HR

Level

Junior