Desktop Support Engineer

Job Description

Job Summary:

We are looking for an experienced Desktop Support Engineer to provide technical support and maintenance for desktop computers, laptops, peripherals, and other end-user devices. The candidate should have strong troubleshooting, analytical, and communication skills.

Key Responsibilities:

• Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
• Install, configure, and maintain desktop operating systems, software, and hardware.
• Provide technical support to end users via phone, email, or in person.
• Document technical issues and resolutions for future reference.
• Collaborate with other IT teams to resolve complex technical issues.
• Implement and maintain IT policies and procedures.

Required Skills:

• Diploma or Bachelor's Degree in IT or a related field.
• Minimum 6 months of experience in desktop support or a related field.
• Strong knowledge of Windows, macOS, and mobile devices.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a team environment.
• Strong analytical and troubleshooting skills.
• Experience with IT Service Management (ITSM) tools.
• Basic knowledge of cloud-based technologies.

Requirements

• Experience Level: Junior
• Experience Required: 1.00 - 0 years
• Employment Type: Full-Time
• Qualification: Graduation
• Skills: Hardware (Desktop/Laptop) installation & troubleshooting, Windows, macOS, Mobile device, cloud base technology, Peripheral Issues