Manager / Assistant Manager – Gold Loan
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Key Responsibilities
* Drive Gold Loan business, customer acquisition, sourcing, and disbursement for the assigned branch/location.
* Manage and grow the Gold Loan portfolio while achieving business and revenue targets.
* Lead and monitor the sales team to ensure achievement of individual and branch targets.
* Oversee the Gold Loan process including KYC, documentation, processing, valuation coordination, and disbursement.
* Ensure adherence to KYC, operational, compliance, and risk management guidelines.
* Monitor overdue accounts, follow up for pending interest, and support collection and NPA resolution.
* Build relationships with customers, connectors, and local business channels to generate new business.
* Handle customer escalations and ensure high standards of customer service and branch coordination.
* Monitor branch performance, maintain MIS/records, and provide regular business updates to management.
Skills Requirements
* 3+ years of experience in Gold Loan, Retail Lending, Banking, NBFC, or Financial Services.
* Experience in Gold Loan sales, business sourcing, and portfolio management.
* Good understanding of Gold Loan processing, KYC, documentation, collections, and compliance.
* Knowledge of gold valuation/appraisal and ability to identify *low-carat or sub-standard gold* will be an added advantage.
* Strong team handling, customer relationship, communication, and business development* skills.
* Ability to manage branch-level targets and operational responsibilities.
Requirements
- Experience Level: Mid Level
- Experience Required: 3 - 5 years
- Employment Type: Full-Time
- Qualification: Graduation
- Skills: KYC, Attention to detail and Documentation, • Negotiation & Deal Closure, Field Sales, Sales & Business Development