Job Description :
Job Title: Social Media & Client Engagement Executive
Location: Thane
Working Hours: 9:30 AM to 6:00 PM
Working Days: Monday to Saturday
Role Overview
We’re looking for an energetic Social Media & Client Engagement Executive whose primary responsibility (≈ 80%) is direct client interaction—making outbound calls, receiving inbound inquiries, and ensuring an exceptional customer experience—while also managing our social media presence (≈ 20%) through content posting, reels, and promotional materials.
Key Responsibilities
Client Engagement (≈ 80%)
Outbound Calls: Proactively reach out to prospective and existing clients to share updates, answer questions, and schedule appointments.
Inbound Reception: Professionally handle incoming phone and email inquiries, triage requests, and route clients to the appropriate team members when needed.
Relationship Management: Build rapport with clients, capture feedback, and maintain accurate call logs and CRM records.
Follow‑Up & Coordination: Ensure timely follow‑up on all client interactions, coordinate with internal teams (sales, support) to fulfill client needs, and track resolution progress.
Social Media Management (≈ 20%)
Content Posting: Schedule and publish posts across platforms (Facebook, Instagram, LinkedIn, TikTok).
Reels & Short‑Form Video: Plan, shoot, and edit engaging reels or stories that align with marketing objectives.
Promotional Assets: Create simple graphics or captions for promotional campaigns (e.g., offers, events, product launches).
Performance Monitoring: Track basic social metrics (likes, comments, shares) and flag any trends or issues to the marketing lead.
Qualifications
Education: Bachelor’s degree or equivalent experience in Marketing, Communications, Business, or a related field.
Experience: Familiarity with social media platforms and basic content creation.
Skills & Competencies
Excellent verbal communication and active listening skills.
Strong organizational skills and attention to detail.
Comfortable multitasking between phone duties and digital tasks.
Basic proficiency with social media tools (e.g., Meta Business Suite, Canva).
Positive, customer-centric attitude and the ability to stay calm under pressure.